For Custom Products
| Shipping Type | Shipping Fee | Estimated Time(Including Design & Produce Time) |
| Free Standard Shipping | $0 | Around 20 Days |
*We appreciate your understanding that custom items cannot be expedited. If you would like to have this as a gift, please order at least 20 days in advance.
*We exclusively accommodates orders originating from the United States, excluding Hawaii, Puerto Rico, the Virgin Islands, and Alaska.
Please note that due to constraints with our logistics and delivery partners, we are unable to ship to APO, FPO, DPO, or PO BOX addresses.
International shipping will be launched soon.
Providing customers with excellent shopping experiences is our ultimate goal. However, for custom items, once the design is confirmed and production begins, we are unable to cancel the order for free. And we do not support returns for custom item. The refund will be determined based on the product problem you encountered, please contact us for us to look into it.
We now offer personalized cover & spine services.
Custom photo album now shipping to more countries*.
In the product options that support personalization, you will see the "Personalized It" option. You can follow the instructions to place an order for customized products.
Please note that all files printed by Vienrose are provided by the customers, and Vienrose assumes no responsibility for any copyright issues related to these files.
For detailed customization instructions, please refer to our Customization Instructions page.
FAQ:
Customization Process - You place an order for a customized product and specify the customization details.
- We will send a design draft for your confirmation via email within one business day.
- After the design is confirmed, we will begin the production of the product.
- Once the order is shipped, we will notify you of the tracking number via email.
- Please track your package using the provided tracking number and confirm receipt in a timely manner.
Customization Timeframe The delivery time for customized products is estimated to be around 20 business days. This includes 1-3 business days for design confirmation and 10-18 business days for production and delivery. Please note that due to the uncertainty of the design confirmation process and potential logistical issues (such as weather, holidays, etc.), Vienrose cannot guarantee an exact delivery time. Please ensure to allow sufficient time when placing your order. Once the design is confirmed and production begins, Vienrose does not support free order cancellations.
Can I use discount codes for customized orders? Yes, discount codes can be used for customized orders. Our discount codes apply to the entire order. If you choose additional customization services, the total order amount increases, and you can apply the discount code based on the total order amount at checkout.
Can I cancel a customized order? We can cancel your order at any time before the design is confirmed. Once the design is confirmed and customization begins, we are unable to cancel the order for free. Please consider carefully before placing your order.
Can I change the delivery address? We can change the delivery address before the order is shipped. Once shipped, we recommend you contact the courier directly to change the address. Vienrose does not guarantee the success of address changes.
Haven't received the product. If you have not received your product 20 business days after receiving the tracking number, please contact us at support@vienrose.shop, and we will look into it. If it is confirmed that the product was lost due to courier issues, we will arrange a refund for you.
Providing a great shopping experience for our customers has always been Vienrose's goal. If you have any questions about our customization services, please feel free to contact us via email, and we will respond within 24 hours.
